Privacy Policy
Last Updated: Sep 4, 2023
Thank you for visiting Vitality Collective Inc's (hereafter: Vitality Collective) website https://vitalitycollective.ca/. At Vitality Collective, we are committed to protecting your privacy and ensuring that your personal information is handled with care. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or engage with our counseling services.
Please take a moment to read this Privacy Policy carefully. By using our website or availing our services, you consent to the practices described in this policy.
Information We Collect
1. Personal Information
We may collect personal information that you provide to us voluntarily when you:
Fill out forms on our website or electronic health records system, such as contact forms, appointment request forms, or subscription forms.
Communicate with us via email, phone, or other means.
Participate in surveys or questionnaires.
The types of personal information we may collect include but are not limited to:
Your name
Contact information (email address, phone number, mailing address)
Date of birth
Health-related information
Payment information (if applicable)
2. Non-Personal Information
We also collect non-personal information, such as:
Log information: We automatically collect information about your browser, device, and how you use our website, including your IP address, browser type, and access times.
Cookies and similar technologies: We may use cookies and similar tracking technologies to enhance your experience on our website and collect information about your browsing behavior.
How We Use Your Information
We may use the information we collect for various purposes, including:
Providing counseling services and scheduling appointments.
Responding to your inquiries and requests.
Sending you information about our services, newsletters, or updates.
Improving our website and services.
Complying with legal and regulatory requirements.
Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following situations:
With your explicit consent.
To our counselors and staff who are involved in your treatment
To trusted third-party service providers who assist us in operating our website and providing our services (e.g., our electronic health records system JaneApp, payment processors, email service providers).
When required by law or in response to a valid legal request.
In the event of a merger, acquisition, or sale of all or a portion of our assets.
Security
We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee the absolute security of your data.
Our electronic health records software is cloud-based and fully PIPEDA compliant.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the updated policy on our website with the "Last Updated" date.
Contact Us
If you have any questions or concerns about our Privacy Policy or the handling of your personal information, please contact us at admin@vitalitycollective.ca.
Vitality Collective Inc
Head Office - #216 5455 152nd St, Surrey, BC V3S 5A5
778 545 4310